PRIVACY POLICY (Condensed Version) - RIDEROO APP
The RIDEROO APP uses the following information;
The RIDEROO APP uses the following information;
- Your location is determined using GPS if it is turned on. This is used to allow you to book a Rideroo ‘here’. It is also recorded with the booking to allow us to monitor usage of the App.
- The pickup address you enter in the bookings is recorded with the other booking details and sent to the driver. These are necessary to locate you so you can 'Hop' in.
- Your name and drop off location for the purpose of providing services to you.
- The phone number you supply is also recorded with the booking and will be sent to the driver to allow them to communicate with you, for the purpose of the booking only.
- Your phone’s unique ID is recorded with the booking. It is not normally used, but may be used to block your device if it is suspected that false bookings are being made.
- If you use the ‘send logs’ option to report a fault or to give us feedback a few pieces of information about your phone are also sent. These include the model number of your phone and software version number.
- Our people may use the information to provide you with our services, and information about our other services. You may OptOut at any time.
- Your personal information is collected by RIDEROO (ABN 53 603 964 370).
You can contact Us at [email protected] if you wish to discover what information we hold about you by addressing Your enquiry to Our “Privacy Manager”. - You can contact Us at [email protected] if You seek the correction of information we hold about you.
- We strive for excellence, however we realise that there may be occasions where You expectations have not been met and a dispute occurs. Should you wish to make a Complaint or provide us with Feedback on your experience, you may do so at www.rideroo.net.au/complaints All complaints must be in writing, and the full circumstances of the incident will be investigated. You agree to be contacted to provide additional information We may require during the course of the investigation. You will be advised of the outcome of the investigation once completed. Where Your complaint is upheld, remedies may include, 1) an apology 2) a fare refund. Where we establish that action against a Subcontracting Driver is required, we will take the necessary action in accordance with our policies and procedures. We thank you for your contribution as we strive for continuous improvement.